Terms of Service

1. About these terms

These Terms of Service ("Terms") govern your use of lustralabs.com and our SMS/text messaging program, both operated by Cloud View, Inc., doing business as Lustra Labs ("Lustra Labs", "we", "us"). By using this website or opting in to our messages, you agree to these Terms. If you do not agree, please do not use the website.

Any design, development, marketing, data or consulting services you buy from us are governed by the separate written agreement (such as a proposal, statement of work or master services agreement) signed for that work. If that agreement conflicts with these Terms, the agreement controls.

2. Using this website

You may use this website to learn about our services and to contact us. You agree not to misuse it, including by attempting to gain unauthorized access to it or its systems, interfering with its operation, introducing malware, scraping it in a way that places an unreasonable load on it, or submitting false, unlawful or someone else's information through our forms.

3. Information on this website

The content on this website is general information about our company and services. It is not professional, legal, financial or technical advice for your specific situation. Results described in case studies and testimonials reflect those clients' specific circumstances; they are not a promise or guarantee of the results you will get. Any pricing, performance terms or guarantees apply only as written in a signed agreement with us.

Client names and logos shown on this website belong to their owners and are shown to reflect work done for or with those organizations by Lustra Labs and its team. Their display does not mean those organizations endorse us.

4. Intellectual property

This website and its content, including text, graphics, logos, design and code, are owned by Lustra Labs or our licensors and are protected by intellectual property laws. You may view and share pages for your own non-commercial purposes. You may not copy, modify, republish or sell the content without our written permission. Ownership of work we create for clients is set out in each client's agreement.

5. SMS terms

Program: We operate a text messaging program under the name Growth SMS. If you opt in, we send messages about the services we provide to you, including project and account updates, scheduling confirmations, customer support replies, and occasional messages about new services and offers.

Opting in: You opt in by checking the SMS consent box on our contact form and providing your mobile number. The box is unchecked by default. Consent is optional and is never a condition of purchasing any goods or services from us.

Frequency and cost: Message frequency varies. Message and data rates may apply. We do not charge for the messages, but your mobile carrier may bill you according to your plan.

Opting out and help: Reply STOP to any message to opt out. You will receive one confirmation message and then no further messages. Reply START to opt back in. Reply HELP for help, or email us at the address below.

Carriers: Delivery is not guaranteed. Mobile carriers are not liable for delayed or undelivered messages.

Privacy: We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See our Privacy Policy.

6. Third-party links and services

This website may link to websites and services we do not control, such as LinkedIn or our clients' sites. We are not responsible for their content, policies or practices, and your use of them is at your own risk.

7. Disclaimers

This website is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the website will be uninterrupted, error-free or free of harmful components.

8. Limitation of liability

To the fullest extent the law allows, Lustra Labs will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of this website or our messages. Our total liability for any claim relating to this website or our messages will not exceed one hundred US dollars (US$100). Some jurisdictions do not allow these limits, so they may not apply to you. Liability for paid services is governed by the agreement for those services.

9. Indemnity

You agree to indemnify and hold harmless Lustra Labs from claims, losses and expenses (including reasonable legal fees) arising from your misuse of this website or your breach of these Terms.

10. Governing law

These Terms are governed by the laws of the State of California and applicable federal laws of the United States, without regard to conflict-of-law rules. Before filing any claim, you agree to contact us first and try to resolve the issue informally for at least 30 days.

11. Changes to these terms

We may update these Terms from time to time. We will post the new version on this page with a new "Last updated" date. Continuing to use the website after an update means you accept the new Terms.

12. Contact us

Cloud View, Inc. dba Lustra Labs
Email: ai@lustralabs.com
Website: www.lustralabs.com